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Smartcare Diagnosis Refund Policy

Refund Policy & Online Visit booking

Our online services offer hassle free Blood test booking options for both Pre-paid & COD. After booking you will received order confirmation on sms and email and our customer care executive will call you to reconfirm the slot, tests & technician details. You may choose to re-schedule the appointment by calling our customer care between 07:00 - 22:00 hours.

If non-availability of service or preferred time you may cancel the appointment from the App or Website or through the Customer Care. A visit can be cancelled till 4 hours prior to sample collection. Once the sample is collected the order cannot be cancelled And NonRefundable.

Upon successful cancellation if the order is pre-paid, Amount is refunded back to the Same Bank/card/credit card within 7 to 10 working days from the date of cancellation. Refund is not applicable for COD orders. In case of partial cancellation, request you to inform our service agent to process the refund. For Support you may write at or call9152-566-566. We believe that this Advanced online booking system and refund policy will provide our customers with a more streamlined and convenient experience. We are committed to offering exceptional service to all of our customers, and we look forward to serving you in the future.

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